Following on from ‘CMA launches faster police report request’ (Insurance Business), it remains to be seen how many constabularies consider the procedure for assisting crime victims.
“With thefts up and recoveries down, anything we can do to help our overstretched police forces is surely welcome”.
CMA’s ‘report process aims to cut motor claims delays and ease police pressures’ (Insurance Times)
Vehicle Theft Surge Demands Police Action on Crime Report Disclosures
With vehicle theft rising by 30%, from 100,000 in 2022 to 130,000 in 2023, UK police constabularies must prepare for a surge in crime report disclosure requests. At £158.90 per disclosure, this is not just a transactional issue but a critical process that impacts victims and insurers. Failing to address this demand risks criticism and undermines trust in law enforcement.
The Growing Demand for Reports
The theft increase aligns with more claims requiring police reports, particularly as fewer stolen vehicles are recovered in their original condition:
- Undamaged Recoveries: When stolen vehicles are returned intact, victims often withdraw claims, and insurers close files. These cases less often require police reports.
- Total Losses: However, with fewer recoveries and many vehicles found stripped for parts, the demand for crime reports has grown significantly as insurers process total-loss claims. This amplifies the need for timely police disclosures.
The Case for Timely Disclosures
When stolen vehicles cannot be recovered, constabularies should prioritize helping victims and insurers resolve claims. Doing so:
- Demonstrates accountability and commitment to supporting victims.
- Mitigates public criticism by showing the police are proactive, even when theft prevention fails.
- Reduces insurer follow-ups, easing administrative pressures on constabularies.
ICO Scrutiny and Procedural Failures
Several constabularies are under ICO scrutiny for failing to comply with Freedom of Information Act (FOIA) timelines. Often, these same departments deprioritize crime report disclosures, causing unnecessary delays. This bureaucratic backlog not only frustrates victims but also reflects poorly on police operations, diminishing public confidence.
A Simple Opportunity to Excel
Streamlining crime report disclosures offers constabularies a chance to shine. Proactively addressing the growing demand shows responsiveness, helps victims resolve claims efficiently, and avoids further reputational damage. Ignoring the issue risks creating a narrative of incompetence and indifference.
Conclusion
With theft numbers climbing and fewer vehicles recovered intact, constabularies must prioritize timely crime report disclosures. This simple action supports victims, strengthens public trust, and reduces administrative burden. Failing to act invites criticism and undermines the efforts of hardworking officers on the front line.
The process is clear: adopt it and demonstrate the police’s commitment to serving the public in times of need.
Related article: Claim Delays – A Common Cause