{"id":2565,"date":"2023-09-20T12:21:52","date_gmt":"2023-09-20T12:21:52","guid":{"rendered":"https:\/\/cmaclaims.co.uk\/?p=2565"},"modified":"2023-09-20T12:23:19","modified_gmt":"2023-09-20T12:23:19","slug":"90-increase-in-claim-delay-complaints","status":"publish","type":"post","link":"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/","title":{"rendered":"90% increase in Claim Delay Complaints"},"content":{"rendered":"<p>This statistic according to the<a href=\"https:\/\/www.financial-ombudsman.org.uk\/data-insight\/quarterly-complaints-data\/quarterly-complaints-data-q1-2023-24?utm_source=newsletter&amp;utm_medium=email&amp;utm_campaign=q1-2023-24&amp;dm_i=5GFD,V5DR,2WQPRM,3MYT9,1\" target=\"_blank\" rel=\"noopener\"> latest report from the FOS<\/a>.<\/p>\n<p>Insurers do not wish to delay payments; they step in when needed and look to settle appropriate claims in the appropriate sum.\u00a0 Insurers invest in systems and processes to expedite claims. So why is this area attracting a staggering increase in grievances?<\/p>\n<p>One is an \u2018internal\u2019 issue, which I believe we have overcome to a great extent; a failure to undertake enquiries concurrently.\u00a0 Whilst it is not always easy to immediately identify all enquiries to be undertaken when faced with, for example, vehicle theft, the basics can be covered and an explanation provided for further exploration if asked.<\/p>\n<p>The other is \u2018external\u2019 influences:<\/p>\n<ul>\n<li>The police <a href=\"https:\/\/cmaclaims.co.uk\/new-police-crime-report-agreement-hampers-claim-handling\/\" target=\"_blank\" rel=\"noopener\">06\/2022 convoluted crime-report disclosure process<\/a>, is a more onerous procedure than its predecessor.<\/li>\n<li>The DVLA\u2019s archaic procedures and record maintenance have hampered enquiries since 2018 and can see weeks before information is provided.<\/li>\n<li>&#8216;Tracking&#8217; companies can be slow to disclose information \u2013 in one case simply refusing (an instance with the ICO)<\/li>\n<li>Manufactures, presented questions often respond \u2018we only talk to the police\u2019 which, a cynical person may suggest, is a way to ensure they will never be troubled.<\/li>\n<\/ul>\n<p>We engage with the policyholder, and from the outset, <a href=\"https:\/\/cmaclaims.co.uk\/help\/\" target=\"_blank\" rel=\"noopener\">our HELP process<\/a> is designed to reduce delays. We make an insured aware of where the blockage sits and suggest they too write.\u00a0 But why should they have to?<\/p>\n<p>Just yesterday, police data indicated the theft was 2 months before the insured stated.\u00a0 Thankfully, the constabulary understood our approach, and likely appreciated it \u2026 they had input the wrong month.\u00a0 Prompt amendment made, the insured will never know, the claim is unaffected.<\/p>\n<p>Time to work together, for some joined-up thinking rather than the jobsworths* approach to information.\u00a0 It is not difficult and the benefits are substantial.<\/p>\n<p>&nbsp;<\/p>\n<p>*\u201csmore than me job\u2019s worth\u2026\u2019<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This statistic according to the latest report from the FOS. Insurers do not wish to delay payments; they step in when needed and look to settle appropriate claims in the appropriate sum.\u00a0 Insurers invest in systems and processes to expedite &hellip;<\/p>\n","protected":false},"author":2,"featured_media":2566,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32,28,7],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>90% increase in Claim Delay Complaints -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"90% increase in Claim Delay Complaints -\" \/>\n<meta property=\"og:description\" content=\"This statistic according to the latest report from the FOS. Insurers do not wish to delay payments; they step in when needed and look to settle appropriate claims in the appropriate sum.\u00a0 Insurers invest in systems and processes to expedite &hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-20T12:21:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-20T12:23:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cmaclaims.co.uk\/wp-content\/uploads\/2023\/09\/snail-car.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"601\" \/>\n\t<meta property=\"og:image:height\" content=\"445\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Philip Swift\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Philip Swift\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/\",\"url\":\"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/\",\"name\":\"90% increase in Claim Delay Complaints -\",\"isPartOf\":{\"@id\":\"https:\/\/cmaclaims.co.uk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cmaclaims.co.uk\/wp-content\/uploads\/2023\/09\/snail-car.jpg\",\"datePublished\":\"2023-09-20T12:21:52+00:00\",\"dateModified\":\"2023-09-20T12:23:19+00:00\",\"author\":{\"@id\":\"https:\/\/cmaclaims.co.uk\/#\/schema\/person\/bf92917cf088c24ab2cd083dd1f1a047\"},\"breadcrumb\":{\"@id\":\"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/#primaryimage\",\"url\":\"https:\/\/cmaclaims.co.uk\/wp-content\/uploads\/2023\/09\/snail-car.jpg\",\"contentUrl\":\"https:\/\/cmaclaims.co.uk\/wp-content\/uploads\/2023\/09\/snail-car.jpg\",\"width\":601,\"height\":445},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/cmaclaims.co.uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"90% increase in Claim Delay Complaints\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cmaclaims.co.uk\/#website\",\"url\":\"https:\/\/cmaclaims.co.uk\/\",\"name\":\"\",\"description\":\"For All Vehicle Claims\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cmaclaims.co.uk\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/cmaclaims.co.uk\/#\/schema\/person\/bf92917cf088c24ab2cd083dd1f1a047\",\"name\":\"Philip Swift\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/cmaclaims.co.uk\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/cc35f7f1a5fe0406f0f58d00a1b6125f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/cc35f7f1a5fe0406f0f58d00a1b6125f?s=96&d=mm&r=g\",\"caption\":\"Philip Swift\"},\"url\":\"https:\/\/cmaclaims.co.uk\/author\/psw_sl3kwk\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"90% increase in Claim Delay Complaints -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/","og_locale":"en_GB","og_type":"article","og_title":"90% increase in Claim Delay Complaints -","og_description":"This statistic according to the latest report from the FOS. Insurers do not wish to delay payments; they step in when needed and look to settle appropriate claims in the appropriate sum.\u00a0 Insurers invest in systems and processes to expedite &hellip;","og_url":"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/","article_published_time":"2023-09-20T12:21:52+00:00","article_modified_time":"2023-09-20T12:23:19+00:00","og_image":[{"width":601,"height":445,"url":"https:\/\/cmaclaims.co.uk\/wp-content\/uploads\/2023\/09\/snail-car.jpg","type":"image\/jpeg"}],"author":"Philip Swift","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Philip Swift","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/","url":"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/","name":"90% increase in Claim Delay Complaints -","isPartOf":{"@id":"https:\/\/cmaclaims.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/#primaryimage"},"image":{"@id":"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/#primaryimage"},"thumbnailUrl":"https:\/\/cmaclaims.co.uk\/wp-content\/uploads\/2023\/09\/snail-car.jpg","datePublished":"2023-09-20T12:21:52+00:00","dateModified":"2023-09-20T12:23:19+00:00","author":{"@id":"https:\/\/cmaclaims.co.uk\/#\/schema\/person\/bf92917cf088c24ab2cd083dd1f1a047"},"breadcrumb":{"@id":"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/#primaryimage","url":"https:\/\/cmaclaims.co.uk\/wp-content\/uploads\/2023\/09\/snail-car.jpg","contentUrl":"https:\/\/cmaclaims.co.uk\/wp-content\/uploads\/2023\/09\/snail-car.jpg","width":601,"height":445},{"@type":"BreadcrumbList","@id":"https:\/\/cmaclaims.co.uk\/90-increase-in-claim-delay-complaints\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/cmaclaims.co.uk\/"},{"@type":"ListItem","position":2,"name":"90% increase in Claim Delay Complaints"}]},{"@type":"WebSite","@id":"https:\/\/cmaclaims.co.uk\/#website","url":"https:\/\/cmaclaims.co.uk\/","name":"","description":"For All Vehicle Claims","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cmaclaims.co.uk\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/cmaclaims.co.uk\/#\/schema\/person\/bf92917cf088c24ab2cd083dd1f1a047","name":"Philip Swift","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/cmaclaims.co.uk\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/cc35f7f1a5fe0406f0f58d00a1b6125f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/cc35f7f1a5fe0406f0f58d00a1b6125f?s=96&d=mm&r=g","caption":"Philip Swift"},"url":"https:\/\/cmaclaims.co.uk\/author\/psw_sl3kwk\/"}]}},"_links":{"self":[{"href":"https:\/\/cmaclaims.co.uk\/wp-json\/wp\/v2\/posts\/2565"}],"collection":[{"href":"https:\/\/cmaclaims.co.uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cmaclaims.co.uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cmaclaims.co.uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cmaclaims.co.uk\/wp-json\/wp\/v2\/comments?post=2565"}],"version-history":[{"count":3,"href":"https:\/\/cmaclaims.co.uk\/wp-json\/wp\/v2\/posts\/2565\/revisions"}],"predecessor-version":[{"id":2569,"href":"https:\/\/cmaclaims.co.uk\/wp-json\/wp\/v2\/posts\/2565\/revisions\/2569"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cmaclaims.co.uk\/wp-json\/wp\/v2\/media\/2566"}],"wp:attachment":[{"href":"https:\/\/cmaclaims.co.uk\/wp-json\/wp\/v2\/media?parent=2565"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cmaclaims.co.uk\/wp-json\/wp\/v2\/categories?post=2565"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cmaclaims.co.uk\/wp-json\/wp\/v2\/tags?post=2565"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}